Return & Refund Policy

Thank you for choosing CT EDGE BAND as your partner for edge banding solutions. We are committed to providing high-quality MABS edge banding and exceptional service to furniture factories, board suppliers, and hardware distributors. We understand that in a B2B context, a clear and fair policy is essential.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. Unfortunately, if 30 days have gone by since your order was delivered, we cannot offer you a refund or exchange.

2. Eligibility for a Return

To be eligible for a return, your item must be:

• Unused, uncut, and in the same condition that you received it.
• In its original packaging (full roll).
• A receipt or proof of purchase (e.g., your order number) is required.

Non-Returnable Items:

• Custom Orders (products made to special colors, sizes, or with pre-applied adhesive per your specifications).
• Sample Orders.
• Clearance items or items marked as "Final Sale".

3. Return Process

Please contact us before sending back any items. To initiate a return, please follow these steps:

• Step 1: Contact Us Email our support team at Summer@ctedgeband.com with the following information:

  • Your Order Number.
  • The name and quantity of the item(s) you wish to return.
  • The reason for the return.
  • For quality issues or incorrect items, clear photos or a short video are required to help us assess the situation.

• Step 2: Receive Authorization Our team will review your request within 1-2 business days. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions, including the return address. Do not send products back without an RMA number.

• Step 3: Ship the Item(s) Securely package the item(s) and clearly write the RMA number on the outside of the package. Ship the items to the address we provide: 1400W 37th St,Chicago,lL60609

4. Shipping Costs & Responsibilities (Important)

Responsibility for shipping costs is determined by the reason for the return.

• Case A: Returns Due to Our Error (e.g., defective product, wrong color/size/item shipped)

  • We will cover all return shipping costs (by providing a prepaid shipping label or reimbursing your shipping fees).
  • You may choose either:
    1. A full refund, including the original shipping cost.
    2. A free replacement, which we will ship to you as quickly as possible.

• Case B: Returns Due to Customer's Reason (e.g., ordered the wrong color/size, project cancellation, no longer needed)

  • The customer is responsible for all return shipping costs.
  • The original shipping costs are non-refundable.
  • A [15]% restocking fee will be applied. This fee will be deducted from your total refund amount to cover the costs associated with inspecting, repackaging, and managing the returned inventory.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

Contact Us If you have any questions about our Return & Refund Policy, please feel free to contact us at Summer@ctedgeband.com

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