Customer care
Refund & Returns
30-day returns on unused full rolls. If we got your order wrong, we make it right.
- 30 days from delivery
- Unused full rolls
- Our mistake? We cover it
Hold a real strip against your panel before you order a roll. It's the easiest way to avoid a return.
Get a free sample →Screens show color differently, and small shade differences between production lots are normal.
Read the color note →We take back full rolls that are unopened, uncut and unused, in their original packaging.
What we can't take back →The short version
- You can return unused, uncut full rolls in their original packaging within 30 days of delivery.
- Damaged, defective or wrong item? Tell us within 7 days of delivery with photos. We make it right and cover the cost, shipping included.
- Changed your mind? A 15% restocking fee applies, you pay return shipping, and the original shipping isn't refunded.
- Not sure about a color? Get a free sample before you order.
Damaged, defective or wrong item
This covers items damaged in transit, defective items, the wrong color, size or item, and missing items.
Tell us within 7 days
- Email order@ctedgeband.com within 7 days of delivery.
- Include your order number and photos of the product, the roll label and the shipping box.
- Please don't install or cut product that looks wrong.
We cover everything
- We send a replacement or a full refund, whichever you prefer.
- The refund includes the original shipping.
- We pay for return shipping, or tell you if you don't need to send the item back.
Please inspect rolls before use. Running product through your edgebander means you accept its color and condition.
Changed your mind
You can return it within 30 days of delivery, as long as it meets these terms.
- Items must be full rolls that are unused, uncut and unopened, in their original packaging with labels intact.
- You pay for return shipping. The original shipping charge isn't refunded.
- A 15% restocking fee is deducted from the refund.
- Please wait for our return authorization before you ship anything. Packages sent without one may be delayed or refused.
What we can't take back
- Rolls that have been opened, cut, partly used, applied to panels or run through a machine (unless defective)
- Custom color matches, custom widths or thicknesses, and other made-to-order items
- Samples
- Items marked Final Sale or Clearance
- Small shade differences between production lots (see Color matching)
How to return an item
- Step 1Contact usEmail your order number and the items you want to return.
- Step 2Get an RA numberWe reply with a return authorization (RA) number and the return address.
- Step 3Ship it backPack the rolls in their original packaging and write the RA number on the box.
- Step 4Inspection & refundWe inspect the return and email you to say whether it's approved.
Refunds & exchanges
After we receive and inspect your return, we'll email you to say whether it's approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a few more days to post it.
Want a different color or size? Contact us and we'll help. If we sent the wrong item, we'll send the right one at no cost to you. If you changed your mind, the terms above apply.
Color matching
Our edge banding is matched to popular panel decors, such as EGGER, TAFISA, PRISM and AGT. Colors on screens differ from the real product. Small shade and gloss differences between production lots are normal and aren't a defect.
If you need a close match across a project, order everything at once and mention it in your order notes. If the product clearly isn't the decor you ordered, we treat it as our mistake.
EGGER, TAFISA, PRISM, AGT and other names belong to their owners. CT Edge Band isn't affiliated with or endorsed by them.
Returns FAQ
How long do I have to return an item?
30 days from delivery. The item must be a full roll that is unused, uncut and unopened, in its original packaging.
Is there a restocking fee?
Yes, 15% when you return an item because you changed your mind. There is no fee when the item was damaged, defective or wrong.
Who pays for return shipping?
If you changed your mind, you pay for return shipping and the original shipping isn't refunded. If it was our mistake, we cover all shipping.
Can I return an opened or partly used roll?
No. Rolls that have been opened, cut, partly used, applied to panels or run through a machine can't be returned, unless they're defective.
My order arrived damaged or wrong. What should I do?
Email us within 7 days of delivery with your order number and photos of the product, the roll label and the shipping box. Please don't install or cut it. We'll send a replacement or a full refund, shipping included.
Can I return a custom color match or custom size?
No. Custom color matches, custom widths or thicknesses and other made-to-order items can't be returned.
The color looks slightly different from my panel. Is that a defect?
Small shade and gloss differences between production lots are normal and aren't a defect. If the product clearly isn't the decor you ordered, we treat it as our mistake. A free sample lets you check the color before you order.
How do I start a return?
Email us your order number and the items you want to return. We'll reply with a return authorization (RA) number and the return address. Please wait for it before you ship.
Questions about a return?
Talk to our team before you ship anything. We'll tell you exactly what to do.
- order@ctedgeband.com
- +1 312-612-0281
- Mon–Sat, 9am–8pm EST
